|During the Auction|
Can bidders contact me during the auction?
Yes. Bidders can forward questions to you through the Ask Seller a question link located on your auction listing page. A copy of the bidder question will also appear in your personal online mailbox located in the Message Center of your My Account page.
Make sure you are prepared to respond to potential bidders questions thoroughly and in a timely manner. You may also publicly post questions and answers in a FAQ (frequently asked questions) area within your auction listing.
What if I receive a bid outside of Bid4Assets?
In our Terms of Service, sellers agree that the auction of specific assets will be held exclusively on Bid4Assets. If you receive a bid outside of Bid4Assets, it is your obligation to have that bid placed on Bid4Assets. To maximize the value of your asset it would be to your benefit to have the potential buyer sign up and enter the bid on the site. This can often generate higher bidding.
We can help you place the offline bid online. Please contact us at [email protected].
Can I end my auction early?
You are not able to change the auction dates after you’ve submitted your listing to the site. B4A Support Services can end your auction early for a fee. The amount of the fee is determined by whether or not your auction has bids. Click here to review the B4A fee structure. Please contact us at [email protected] to facilitate your request.
Can I edit my auction listing? Auction terms? Auction description?
Once your auction is submitted, you are not able to change the auction dates at anytime. You can make changes to your auction description under the following guidelines if your auction is:
What if there is a material change to my asset during the auction?
If a material change is made to an auction description when the listing is live (bidding is open), anyone who placed a bid is notified that the auction description was changed. These Bidders have three business days (or another period provided in a notice to the bidders) to amend or retract their bids, after which time all bids will remain irrevocable. All material changes to an auction listing during the Preview period must be fully disclosed on the listing page.
What are seller ratings and what do the stars mean?
After the close of an auction, Bid4Assets encourages the winning bidder to “Rate the Seller” and their auction experience using a scale of 1 to 5 (one being very dissatisfied and five being very satisfied). The feedback is based on three criteria:
Seller ratings are based on a 5-star system and appear next to the seller’s username on the auction listing page. The total number of feedback submissions appears in parenthesis.
A seller rating is broken down to the ½-star level and is the average of all feedback submissions they’ve received. Sellers with no “Rate the Seller” feedback from winning bidders will have either “Pending” (seller has sold item(s) and buyer has not completed the rating process) or “Not Yet Rated” (seller has not sold any items) appearing in place of the stars.
Interested customers can view a seller’s past rating details by clicking on the submissions feedback number next to the seller rating.